I recently read Linchpin by Seth Godin, and it made me remember some of the absurd things I witnessed while working in public libraries (which I did, briefly, between 2004 and 2007). “Not my job” In Linchpin, Godin is interested in who does the things that isn’t in anybody’s job description. He reckons that this [...]
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I was going to write something about why I hate Frequently Asked Questions sections on websites – or, more politely, why I’m worried that they’re a lazy alternative to good copywriting and information architecture. But R. Stephen Gracey has written almost exactly what I wanted to say in Infrequently Asked Questions of FAQs – so [...]
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